Administrative Assistant-ENT

at  Somerset NHS Foundation Trust

JOB SUMMARY

The role will be required to provide efficient and effective administrative duties to Musgrove Park Hospital (MPH) within our ENT Team.
The team member will also provide flexible administrative support to the ENT booking office as required and requested by the Operational Support Manager to support service requirements.
The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.

ABOUT US

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!

JOB DESCRIPTION

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
Booking of 2-week-wait suspected cancer referrals.
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.
Process urgent referrals and arrange appropriate outpatient appointments.
Participate in team and Trust meetings as requested.