Administrative Assistant

at  FIRE GLASS UK

Fire Glass UK Ltd is one of the UK’s leading manufacturers, suppliers, and glaziers of fire and acoustic glass, and is looking to appoint a full-time Administrative Assistant for the Midlands branch.
As an Administrative assistant you will assist our branches production department with their organisation and planning. You are required to carry out clerical and other duties to support the Branch you work for as well as to support the company as a whole. An Administrative assistant is someone who pays close attention to detail, is well-organized, and enjoys being part of a team.
Part of the role also includes data entry, which requires updating, maintaining, and retrieving information held on the company’s computer system. It also requires transferring information that is on paper to computer files (inputting).
As an Administrative assistant you report directly to your Branch or Operations Manager.
We welcome applicants of all backgrounds, identities, and abilities. Our hiring decisions are based on qualifications, merit, and business needs. We strive to remove barriers to employment and provide equal opportunities for advancement and growth within our company.
As an organization, we actively work to challenge bias and discrimination in all its forms. We are committed to continuous learning and improvement, ensuring that our policies, practices, and programs promote diversity, equity, and inclusion at every level.
Join us in our mission to build a workplace where everyone feels they belong, where their differences are celebrated, and where they can thrive personally and professionally.

SKILLS AND QUALITIES

To undertake the role of Admin Assistant you will need:
• Good telephone and keyboard skills.
• Ability to use common office computer programs (good computer skills)
• Basic knowledge of word processing, spreadsheets, and databases.
• Ability to analyze and record data efficiently and accurately.
• Understanding of data confidentiality issues.
• Ability to prioritize workload and manage multiple activities/deadlines.
• Ability to interpret instructions and then implement them.
• Ability to work in a busy office environment.
• Excellent interpersonal skills, ability to communicate effectively both
orally and in writing with colleagues and customers.
• Professional etiquette.
• Awareness of, and commitment to, equality in the workplace.
• Ability to work quickly and accurately, and pay attention to detail.
• Excellent customer service skills.
• An awareness of health and safety issues.
• An organized approach and excellent time management skills.
• Ability to work well as part of a team.
• A good level of English spelling and grammar.
• Good numeracy skills.
• Ability to use your own initiative.

EXPERIENCE AND QUALIFICATIONS

No formal experience or qualifications are needed for this role although a
good standard of general education is required and GCSEs or equivalent in
English and Maths are desirable.
Experience in general office administration is also desirable.

Your duties may vary but typically you will:
• Prepare and sort documents/datasheets for the purpose of data entry.
• Establish entry priorities by understanding what data needs to be entered
first.
• Input and process customer orders.
• Ensure the data is fully and accurately entered onto the specific database /
computer program.
• Check completed work for accuracy and make any required changes
immediately.
• Update computer and/or manual records as required.
• Maintain adequate records, keeping an up-to-date filing system.
• Carry out general office filing.
• Deal with the incoming or outgoing post.
• Operate standard office equipment, including printers, photocopiers, fax
machines, etc.
• Answer the company telephone and deal with the caller’s query, transfer
the call or take a message as appropriate.
• Deal with customer queries as appropriate.
• Respond to email inquiries as required.
• Communicate verbally and in writing with customers/suppliers and
colleagues as necessary.
• Maintain customer confidence and protect Branch operations by keeping
information confidential at all times.
• Contribute to Branch team effort by accomplishing tasks as needed.
• Type up / prepare documents, for example, standard letters and reports.
• Assist the team with large mail-shots.
• Stock-take and re-order office supplies as needed.
• Establish and maintain effective working relationships with co-workers, line
managers, and customers.
• Pursue personal development of skills and knowledge necessary for the
effective performance of the role.
The above is not an exhaustive list and you will also be required to undertake
any other duties commensurate with your role as and when required.
You will receive training on the company’s systems (including computer
programs) and training in the company’s policies and procedures, which you
are required to follow at all times.