Administrative Assistant

at  Home Instead

Shrewsbury, New Jersey, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Jan, 2025Not Specified31 Oct, 20241 year(s) or aboveCommunication Skills,Interpersonal Skills,Office Equipment,Sales Process,Computer Skills,Excel,Confidentiality,Plus,DiscretionNoNo
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Description:

EDUCATION/EXPERIENCE REQUIREMENTS:

  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

KNOWLEDGE, SKILLS AND ABILITIES:

  • Must have an understanding of and uphold the policies and procedures established by ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Ability to work and master software platforms
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Knowledge of the senior care industry a plus
  • Understand and utilize the consultative sales process effectively when working with clients and CAREpros
  • Coordinate CAREpros schedules as needed with an emphasis on creating high quality matches/extraordinary relationships.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Monitor, mediate, and log both client and CAREpro activity and follow up on CAREpro assignments and client service
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly and yearly work
  • Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must be able to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • must be able to perform duties in a professional office setting
    Schedule may be flexible set schedule 18-24 hours per week.
    Find out more about this fulfilling career opportunity please visit us at www.homeinstead.com/20

Responsibilities:

PRIMARY RESPONSIBILITIES:

  • Reflect the core values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise
  • Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
  • Help on-board CareGivers, using proper documentation is present and on file
  • Assist Caregivers in using various platforms that track client schedules, CareGiver pay and tasks
  • Help gather and maintain documentation to insure employees are up to date continuing education requirements
  • Communicate client and CAREGiver concerns or problems with staff members as appropriate
  • Ensure Home Instead standards are met and upheld
  • Demonstrate open and effective communication with colleagues and CAREGivers

SECONDARY RESPONSIBILITIES:

  • Participate in quarterly CAREGiver meetings
  • Perform any and all other functions deemed necessary


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Hospital/Health Care

HR / Administration / IR

Administration

BA

Proficient

1

Shrewsbury, NJ, USA