Administrative Assistant

at  Home Instead

EDUCATION/EXPERIENCE REQUIREMENTS:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

KNOWLEDGE, SKILLS AND ABILITIES:

• Must have an understanding of and uphold the policies and procedures established by ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Ability to work and master software platforms
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Knowledge of the senior care industry a plus
• Understand and utilize the consultative sales process effectively when working with clients and CAREpros
• Coordinate CAREpros schedules as needed with an emphasis on creating high quality matches/extraordinary relationships.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Monitor, mediate, and log both client and CAREpro activity and follow up on CAREpro assignments and client service
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must be able to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• must be able to perform duties in a professional office setting
  Schedule may be flexible set schedule 18-24 hours per week.
  Find out more about this fulfilling career opportunity please visit us at www.homeinstead.com/20

PRIMARY RESPONSIBILITIES:

• Reflect the core values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Help on-board CareGivers, using proper documentation is present and on file
• Assist Caregivers in using various platforms that track client schedules, CareGiver pay and tasks
• Help gather and maintain documentation to insure employees are up to date continuing education requirements
• Communicate client and CAREGiver concerns or problems with staff members as appropriate
• Ensure Home Instead standards are met and upheld
• Demonstrate open and effective communication with colleagues and CAREGivers

SECONDARY RESPONSIBILITIES:

• Participate in quarterly CAREGiver meetings
• Perform any and all other functions deemed necessary