Administrative Assistant I (Outpatient Mental Health Clinic - Columbia)

at  Sheppard Pratt

GENERAL SUMMARY:

Primary responsibilities include: (1) Receive clinic clients; collect client co-payments; receive and route telephone calls; (2) schedule client follow-up appointments; (3) Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork; (4) Assist with maintenance of clinic electronic health records; (5) Maintain clinic facilities for optimal and secure functioning; and (6) Provide backup assistance to other administrative staff as warranted.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.
  Working Conditions: Note: Reasonable accommodations may be made to enable a qualified individual with a disability(s) to perform the essential functions of this position.
• Normal medical office environment, where there is no physical discomfort due to temperature, dust, noise, or smoke.

• Greet clients in person and on the phone with exceptional customer service
• Monitor and route clinic voicemail messages
• Schedule appointments for clients and staff
• Pull and file charts and paperwork for doctors
• Check client eligibility status to verify insurance coverage
• Check and verify current ITPs and authorizations
• Log and distribute incoming and outgoing faxes
• Request, log, and secure client co-payments
• Receive, respond and/or route incoming phone calls
• Print provider schedules and billing sheets
• Make appointment reminder calls
• Respond to all requests from providers, clients and other staff in a professional manner
• Communicate critical information to staff in a timely manner
• File all notes and papers in client charts
• Close charts in multiple electronic data systems
• Receive, log, and secure all delivered medications
• All other duties as assigned to ensure successful operation of the clinic