Administrative Assistant IV

at  Western University

ABOUT US

The Dean’s Office’s overall role is to advance and maintain the integrity of the Ivey Business School’s programs and student experience.

QUALIFICATIONS

Education:

• 2-year community college diploma in Business Management/Administration

Experience:

• 4 years providing administrative support in a business office setting

Knowledge, Skills & Abilities:

• Ability to apply active listening to hear and understand the complete message being communicated
• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Ability to demonstrate patience and focus to complete detailed administrative tasks
• Ability to establish rapport with people from diverse backgrounds
• Ability to follow formal business practices with high attention to detail
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to multi-task and maintain an organized and effective personal work environment
• Ability to summarize information and disseminate to others effectively in a timely manner
• Ability to work independently and effectively as a member of the team to achieve department goals
• Adapts readily and effectively to changing priorities and demands
• Attention to detail and proofreading abilities with an excellent command of the English language
• Competency to maintain confidentiality and treat sensitive information with discretion
• Critical thinking skills to analyze problems, and collect information required to make an accurate conclusion
• Demonstrated ability take initiative, to work independently and follow through on work assignments
• Demonstrated ability to understand and resolve external and internal partner issues
• Intermediate to advanced computer skills in Microsoft Office Suite (Word, Excel and Outlook) and ability and willingness to stay abreast of technological developments
• Familiar with applications used by Western - e-mail, calendars, OWL, Cascade, PeopleSoft, MustangMarket preferred
• Familiarity with academic calendar and programs offered at the Ivey Business School preferred

The Administrative Assistant acts as the first point of contact for the Dean’s Office, welcoming visitors, answering, and directing inquiries in person, via email or telephone. The Administrative Assistant is responsible for the smooth operations of the Dean’s Office, including monitoring and ordering office supplies and catering services.
The Administrative Assistant provides administrative support to the Associate Dean, Research, Director of Culture and Inclusion and the Director of Strategic Initiatives, through calendar management and a variety of administrative duties.
The Administrative Assistant works closely with the Dean’s Office support team and provides back-up when required to maintain seamless support to Dean’s Office leadership.