Administrative Assistant - Part Time, National Vocational Services

at  CBI Health

Administrative Assistant - Part time, National Vocational Services (Home-based Remote)
If making a difference in the lives of others is a priority for you as a professional, and you enjoy working to ensure client satisfaction, CBI Health has an excellent career opportunity for you.
As an Administrative Assistant within our National Vocational Services Team, you are part of a team of working diligently to provide consistency of service while meeting the scheduling requirements of our patients and care providers. You ensure a favourable impression of CBI Health with pleasant, cooperative and knowledgeable administrative service to our clients. This position is best suited to someone who is driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.
CBI Health is an exciting place to work. Selected as one of Canada’s 50 Best Managed Companies, we are a values-based, results-oriented and collaborative company, with a focus on increasing the health and wellness of our communities.

• You’ll provide friendly and knowledgeable customer service to our clients
• You’ll maintain client files and information in a confidential and secure manner
• You’ll coordinate referrals and assist with discharging files where appropriate
• You’ll achieve scheduling and billing efficiencies while delivering on administrative requirements
• Manage daily schedule to minimize cancelled appointments and vacancies. Books appointments either by telephone or in person. Calling to re-schedule any missed appointments
• Respond in a timely manner to customers and explain CBI Health vocational services to clients, funders, and employers
• Working with the National Vocational Services team to foster and develop new business and maintain strong relationships with our current business contacts
• Preparing, organizing and maintaining client files for appointments as necessary
• Coordinates the flow of letters: updates and copies documents for files
• Ensures referral to admission cycle times are within acceptable parameters
• May be required to supervise and train other support staff under the direction of the Administrator or Vocational Manager
• Provides information as required to WCB, insurers, CBI, region and corporate groups
• Reports directly to the Administrator unless specified by the Vocational Manager