Administrative Assistant - Rheumatology

at  Bedfordshire Hospitals NHS Foundation Trust

Provide a friendly, welcoming and professional first point of contact to patients and a range of health care professionals. Telephone calls should be dealt with in a sensitive and tactful manner especially when liaising with distressed, angry or confused patients and/or relatives. Deal with telephone calls and emails, responding in a timely manner and taking appropriate action as required. Provide non-clinical information to patients as appropriate recognising when to redirect calls to senior staff.
Use information systems effectively ensuring a high standard of information recording is maintained. Support other administrative staff with the organisation of clinics and appointments and provide other administrative duties appropriate to role. Record and update patient information on hospital IT systems accurately. To use departmental database (Infoflex) to log calls coming into the department via the nurse advice line and update patient treatment records.
Organise the admission of patients for procedures/treatments, liaising with the relevant department and contacting the patient to inform them of the admission arrangements. Liaise with GPs and other referrers when necessary to obtain further information for the clinicians prior to the patients appointment. Print and distribute clinical correspondence accurately within Trust timescales, ensuring that all instructions and enclosures are actioned prior to distribution. Ensure all documents that require scanning onto the electronic patient record are uploaded accurately and appropriately in a timely manner so that patient information is available to clinical staff.
Record and update patient information on hospital IT systems accurately. Perform basic data entry for departmental database. Sort, prioritise and distribute incoming mail to the appropriate members of staff. Maintain stock of stationery equipment and patient information material in the department and clinical rooms.
Provide cover for and undertake duties of absent colleagues appropriate to experience and competence. Take an active role within the department attending staff meetings and participate in discussions to improve and evaluate the service Undertake relevant training identified in conjunction with line manager

Please refer the Job description for details