Administrative Assistant - Service

at  Mach 6 Mechanical Ltd

COMPANY OVERVIEW

We pride ourselves on top notch repairs, honesty and integrity dealing with our many valued clients.

WHO WE ARE

Mach 6 Mechanical is an Edmonton, Alberta based truck & heavy equipment repair shop here to maximize your equipment up time and fleet productivity using tested preventative maintenance programs.
Mach 6 Mechanical is to provide high quality service and maximize your equipment up-time. We are an outfit that operates in all of Alberta and you can be sure that our technicians will keep your fleet safe, productive, and profitable.

DESCRIPTION:

The Administrative Assistants role is to support service management and provide excellent customer service to our clients. We are a small busy team taking care of multiple fleets and the goal is to treat our customers like part of our ever-growing team. This position will help with creating service orders, routing incoming calls and emails and greeting customers in between all the other office support tasks, to keep our organization/ departments running smoothly and our valued customers happy with our services.
The Administrative Assistant role is to provide a variety of standardized tasks which include administering third party payments and generation of third party invoices. In addition, the Administrative Assistant will be accountable for communicating with customers, scheduling and writing up repair orders & receiving / applying customer payments. This position will also help fill in for multiple administrative position while others are on holidays, you will get a sampling of parts ordering, service writing and accounting as these various positions rotate through holidays.

QUALIFICATIONS:

ž High School Diploma Required
ž Excellent File Management Skills
ž Minimum of one (1) year related experience
ž Strong customer service skills
ž Proficient skills in the use of computer applications (Payworks, Fullbay, Sitedocs, MS Office, Teams, Excel, Word, etc.)
ž Organizational and time management skills with an ability to handle multiple competing requests
ž Strong communication skills (both oral and written)
ž Excellent attention to detail
ž Familiarity with full cycle accounting is an asset
We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.
Mach 6 Mechanical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Administrative Duties:

• Supporting service manager with administrative tasks
• Sorting and sending mail
• Responding to and routing emails
• Answering and routing phone calls
• Greeting visitors in a friendly manner
• Assisting with Sitedocs, ISN, Avetta & Complyworks upkeep

Work Remotely

• No

Job Types: Full-time, Permanent
Pay: $20.00-$30.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Experience:

• Administrative: 5 years (preferred)
• Safety: 1 year (preferred)
• Customer service: 2 years (preferred)
• Book Keeping: 1 year (preferred)

Work Location: In perso

RESPONSIBILITIES:

Type letters, reports and other documents
Schedule and confirm service appointments and meetings
Respond to service telephone, in-person and email enquiries
Organize files and keep records
Establish and oversee office procedures
Prepare minutes of meetings
Arrange some travel schedules and make reservations
Compile data, statistics and other information for reports
Prepare department budgets
Process work orders (i.e. process all requests received in all AR communication inboxes for example invoice generation requests, address incoming calls, where applicable release work orders upon receipt of payment)
Document processes and maintain service records and manuals (i.e. – work flow, how to procedures, internal tracking spreadsheets)
Create customer credits & refunds
Receive, track, verify, process invoices and related received payments
Process customer transactions (payment application, credit card transactions, refund processing)

Administrative Duties:

• Supporting service manager with administrative tasks
• Sorting and sending mail
• Responding to and routing emails
• Answering and routing phone calls
• Greeting visitors in a friendly manner
• Assisting with Sitedocs, ISN, Avetta & Complyworks upkee