Administrative Assistant

at  Toronto Community Housing

POSITION SUMMARY

The Administrative Assistant, Operations, will provide assistance and support to the Regional General Manager. This will require the capability to manage a large volume of highly confidential and sensitive information concerning, but not limited to, employee and labour relations and sensitive political and internal issues in a timely manner. You must be extremely organized, able to deal with competing priorities and have excellent communication and time management skills. You are an enthusiastic self-starter and will be required to work with a high degree of independence, utilizing tact and good judgment.

• Prepare a variety of correspondences including memos, letters, reports, agendas and statistics and schedules meetings and maintains minutes
• Develop and maintain a comprehensive filing system for the General Manager
• Compile material, analyze data and prepare statistics in connection with the reporting on performance measures of the Operating Units
• Investigate a variety of operational issues as required
• Respond to a variety of verbal and written inquiries from internal and external stakeholders; all levels of staff including labour representatives; politicians; etc. on behalf of the General Manager
• Provide and/or process personnel related issues, purchasing, accounting and other support services related to the business of the General Manager
• Follow up on tenant escalations/inquiries and prepare background information and correspondence for the General Manager and Operations team
• Respond to and prepare documents to respond to escalations from the CEO’s office from residents
• Record escalations and follow up with responses
• Any special assignments assigned by the General Manager
• Other duties as assigned