ADMINISTRATIVE CLERK II

at  The City of Miramar FL

MINIMUM QUALIFICATIONS

• High school diploma or GED equivalent and 2 years of secretarial or clerical experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be able to type with speed and accuracy.

PREFERRED QUALIFICATIONS:

• Bilingual speaker.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of modern office practices and procedures.
• Knowledge of customer service practices.
• Skill using a computer to perform data-entry and related tasks.
• Skill using various office equipment.
• Ability to communicate effectively in oral and written form.
• Ability to organize information and maintain accurate records.
• Ability to respond to supervision, guidance and direction of superiors in a positive, receptive manner.
• Ability to demonstrate a polite, helpful and courteous manner when engaged with the public.
• Ability to operate and care for equipment to manufacturer’s specifications.
• Ability to demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the general public and colleagues.
• Ability to adapt to an evolving and continually improving environment.

• Performs routine clerical work, including but not limited to entering computer data, maintaining records, copying and filing documents, typing forms, faxing information, processing mail, etc.
• Answers the telephone and/or screens calls; provides accurate information to callers and/or forwards calls to appropriate staff.
• Performs routine bookkeeping work, including but not limited to preparing requisitions and check requests, preparing invoices for payment, closing out purchase orders, preparing billing invoices, etc.
• Receives and responds to public inquiries, concerns and complaints.
• Operates a variety of equipment such as a computer, printer, typewriter, fax machine, calculator, copier, telephone, etc.
• Interacts and communicates with the supervisor, co-workers, contractors, customers, and the public.
• Performs related duties as assigned.