Administrative Consultant (Group Benefits)

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

PREFERRED SKILLS:

• Group Benefits administration knowledge
• Flex Benefits knowledge
• HR benefits administration system knowledge
• Knowledge of methodologies and techniques for participating in workshops and testing deliverables
• Knowledge of existing SLF systems, OASIS, GBA & Member Enrolment Web applications, Chess, SIEBEL and Genesis would be an asset

UNIQUE REQUIREMENTS:

• This is a hybrid position requiring attendance to the office once per week
• Overtime may be required as dictated by work

• Utilize project management methodology to address annual events such as re-enrolments and new client installations and all client/member mass mailings (i.e. planning, communication, training, client requirements and execution)
• Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan Members
• Track and record Plan Member and Plan Sponsor inquiries and escalations
• Apply problem solving methodology to resolve adhoc issues
• Provide initial and ongoing support to Plan Sponsors
• Provide Member education and support (includes: face to face, written and verbal means)
• Interact with individual plan members through employee life cycle (new hires, life events, retirement/termination, and ongoing member changes)
• Establish and participate in the evolving processes and materials for this specialized product offering (i.e. work flow, training, processes, execution, operational excellence and quality assurance)
• Provide input to the creation of customized forms, letters and other communication materials