Administrative & Customer Support Coordinator

at  Brick Borrow

Location: Chichester | Full-time, 35 hours per week
About Us: We are Brick Borrow, the world’s largest library for borrowing LEGO, offering a unique monthly subscription service where members can borrow, build, and create with LEGO sets. As we continue to grow, we’re building a fantastic team and looking for a motivated, detail-oriented individual to join us. If you’re looking to work in a fun and friendly environment with a company that’s on the cutting edge of innovation in the LEGO world, this is the role for you!
The Role: As our new Administrative & Customer Support Coordinator, you’ll play a key role in supporting both our customers and the operations team. You’ll be responsible for handling customer inquiries, inputting orders into our system, and providing general administrative support to help us continue our growth. If you’re computer-savvy, detail-oriented, and thrive in a fast-paced environment, we’d love to hear from you!

Education:

• GCSE or equivalent (preferred

• Data Input & Order Management: Responsible for entering customer orders and maintaining up-to-date records in the system.
• Customer Service: Respond to customer inquiries via email, or our instant messagener software, and ensure they have a positive experience.
• Multi-tasking: Ability to handle multiple tasks at once in a fast-paced environment.
• Attention to Detail: Ensure all data, orders and returns are accurately entered, avoiding errors.
• Administrative Support: General office duties including filing, organising documents, and managing office supplies.
• Microsoft Office Proficiency: Comfortable using Excel, Word, and other software tools for daily tasks.
• Team Player: Be a helpful and proactive member of a growing team, providing support wherever needed.
• Fast Learner: Adapt quickly to new tasks and workflows as the company grows
  Start Date: Immediate Start or after current notice period

Hours: During the training period, the team member will follow a Monday-to-Friday schedule, working five days in the office. Once they’ve completed their training, the schedule will shift to a rotational system:

• Some weeks, they’ll work three days in the office, and if needed, they’ll work remotely over the weekend for two days.
• If they’re not required to work the weekend remotely, they’ll work all five days in the office that week.

This setup will rotate with the rest of the team, ensuring everyone shares the schedule fairly.
Salary: Starting Salary £23,000
Job Types: Full-time, Permanent
Pay: From £23,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso