ADMINISTRATIVE OFFICER III (506151) (Tenant Liaison)

at  State of Maryland

THIS IS A SKILLED SERVICE POSITION WITH FULL STATE OF MARYLAND BENEFITS.

Work that Matters. The Maryland Department of Housing and Community Development (DHCD) is a national leader in the financing of affordable housing, revitalizing communities, addressing homelessness and housing instability, and creating economic mobility and homeownership opportunities.
DHCD’s newly established Office of Tenant and Landlord Affairs (OTLA) develops resources for renter applicants and tenants to know and exercise their legal rights under the law. OTLA is responsible for creating and updating annually a tenant bill of rights to be included as an addendum to all Maryland rental lease agreements, adopting regulations for right of first refusal legislation and accepting notices as required by law from landlords, maintaining a website to host all tenant resources, and implementing a strategic communications and outreach effort to educate tenants and landlords on their rights and responsibilities.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
2. Candidates may substitute the possession of a Bachelor’s degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience working in tenant rights.
• Experience with eviction prevention.
• Experience with legal services.
• Experience providing direct services to individuals.

The Tenant Liaison will serve as the primary contact point within the Office of Tenant and Landlord Affairs for tenants in Maryland seeking information or assistance regarding their rights as a renter under federal, state, and local laws. The Tenant Liaison conducts an initial screening with tenants and when appropriate, refers tenants to legal services, financial counseling, mediation services, financial assistance programs, or appropriate enforcement agencies. The Tenant Liaison manages tenant case files, including investigating and conducting follow-up with tenants. The Tenant Liaison receives and reviews notices and other documents related to a tenant’s exclusive negotiation period and/or right of first refusal.
DHCD offers a flexible work schedule, telework options; training, advancement and career path opportunities; and a competitive salary. The Department of Housing and Community Development Headquarters is located in Prince George’s County across from the New Carrollton Metro stop.