Administrative Officer, Victorian Civil and Administrative Tribunal (VCAT)

at  Court Services Victoria

About Us
VCAT is part of Victoria’s justice system and provides fair, efficient and affordable justice by resolving disputes and making decisions. We service a range of disputes, from residential tenancy, guardianship and civil matters to complex building and property and human rights matters. The work we do relates to day-to-day matters that directly affect the lives of people in the community as well as the economy.

About the Role

• Perform a range of administrative tasks including checking and processing applications; data entry, preparing and responding to correspondence; booking hearing assistance for parties; scheduling cases and preparing files for hearing.
• Identify customer needs and assist them in accordance with VCAT service and quality standards.
• Manage your workload, act on urgent matters as a priority and escalate complex matters as required.
• Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.
• Provide in-hearing and customer service support as required in accordance with VCAT’s service delivery standards.

Who are we looking for?

You are focussed on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you we want to hear from you!

• Committed to delivering great service
• Excellent written and verbal communication skills
• Flexible and willing to work in a rapidly evolving environment
• Have common sense and good judgement
• Can work co-operatively with team members and clients
• Receptive to feedback and willing to learn and develop your skills
• High levels of responsibility for meeting service needs

We value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from anyone identifying as Aboriginal and/or Torres Strait Islander, physically or culturally diverse, LGBTQIA+, and people of any age.
What’s in it for you?

Working at VCAT means enjoying a strong sense of purpose and engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Practical, one on one training for all aspects of the role
• Career progression opportunities and internal training programs to suit your professional development goals so you can be the best at what you do.
• Fitness Passport allows you and your family to sign up to unlimited access to a range of gyms, pools and fitness facilities across Victoria
• Our Health and Wellbeing program provides access to programs, activities and health resources to support your wellbeing, including:
• Aa free service providing access to qualified counsellors for confidential, short-term support for personal problems that may be affecting you at work or at home.
• Online classes and activities including yoga, mindfulness and pilates
• Peer support program
• Salary packaging for superannuation and novated lease
• MYKI commuter club
• The VCAT Social Club brings staff together with a variety of events and activities held throughout the year

How to apply

About the Role

• Perform a range of administrative tasks including checking and processing applications; data entry, preparing and responding to correspondence; booking hearing assistance for parties; scheduling cases and preparing files for hearing.
• Identify customer needs and assist them in accordance with VCAT service and quality standards.
• Manage your workload, act on urgent matters as a priority and escalate complex matters as required.
• Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.
• Provide in-hearing and customer service support as required in accordance with VCAT’s service delivery standards

You are focussed on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you we want to hear from you!

• Committed to delivering great service
• Excellent written and verbal communication skills
• Flexible and willing to work in a rapidly evolving environment
• Have common sense and good judgement
• Can work co-operatively with team members and clients
• Receptive to feedback and willing to learn and develop your skills
• High levels of responsibility for meeting service need

Working at VCAT means enjoying a strong sense of purpose and engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Practical, one on one training for all aspects of the role
• Career progression opportunities and internal training programs to suit your professional development goals so you can be the best at what you do.
• Fitness Passport allows you and your family to sign up to unlimited access to a range of gyms, pools and fitness facilities across Victoria
• Our Health and Wellbeing program provides access to programs, activities and health resources to support your wellbeing, including:
• Aa free service providing access to qualified counsellors for confidential, short-term support for personal problems that may be affecting you at work or at home.
• Online classes and activities including yoga, mindfulness and pilates
• Peer support program
• Salary packaging for superannuation and novated lease
• MYKI commuter club
• The VCAT Social Club brings staff together with a variety of events and activities held throughout the yea