Administrative Processor (12-month contract)

at  Healthcare of Ontario Pension Plan HOOPP

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team’s diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:
The Admin Processor is responsible for ensuring that high volume ‘simple’ transactions are processed within deadlines that meets HOOPP’s business needs. The incumbent will ensure that output meets established standards and follows defined procedures.

What you will do:

• Entering data into HOOPP systems from Member-provided forms, emails and faxes, ensuring that established standards for quality are met through adherence to defined procedures.
• Ensures member document completeness before entering information. In cases where the information is not filled out correctly, move the work to other queues or make outbound phone calls to alert members as to the deficiencies.
• Create and align electronic cases using existing system tools and functionality.
• Mails new forms to members as needed when information is not correct or needs to be signed.
• Responsible for the identification of members or employers using electronic search functions from various Systems and Applications.
• Review new and existing workflow cases electronically with the goal of initiating, assigning and determining the redirection of cases to the properly designated queues.
• Works on specific administrative cases, updating member information, as required.
• Performs special projects and additional duties as required. Recommends to Operations Support management, any changes, improvements, or solutions to problems pertaining to the imaging process.
• Participates in training and supporting of new staff members and sectional training program activities.

What you bring:

• High School diploma, college or university education preferred.
• 2 – 4 years general office experience, including experience in data entry and administration.
• Ability to make simple calls to members to advise on incomplete forms, using company procedure to verify member identity.
• Experience in working in an electronic/digital environment with exposure to computer systems, email, intranet, etc.
• Proficient in MS Office.
• Ability to take initiative and make decisions where appropriate and necessary, especially when required to assign cases.
• Strong technical skills and ability to navigate multi-level admin systems
• Proven interpersonal, communication, organizational, customer service, multi-tasking, prioritizing, filing and keying/data entry skills.
• Team player that works cohesively within a team environment.
• Attention to detail and accuracy.
• Results-oriented.
• Appreciation for confidentiality.

• Entering data into HOOPP systems from Member-provided forms, emails and faxes, ensuring that established standards for quality are met through adherence to defined procedures.
• Ensures member document completeness before entering information. In cases where the information is not filled out correctly, move the work to other queues or make outbound phone calls to alert members as to the deficiencies.
• Create and align electronic cases using existing system tools and functionality.
• Mails new forms to members as needed when information is not correct or needs to be signed.
• Responsible for the identification of members or employers using electronic search functions from various Systems and Applications.
• Review new and existing workflow cases electronically with the goal of initiating, assigning and determining the redirection of cases to the properly designated queues.
• Works on specific administrative cases, updating member information, as required.
• Performs special projects and additional duties as required. Recommends to Operations Support management, any changes, improvements, or solutions to problems pertaining to the imaging process.
• Participates in training and supporting of new staff members and sectional training program activities