Administrative Service Coordinator

at  Childrens Hospital Colorado

QUALIFICATIONS

• EDUCATION – High School Diploma required, higher level of education preferred
• EXPERIENCE – Two years of administrative and customer service experience.
• EQUIVALENCY – A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.

PHYSICAL REQUIREMENTS

Ability to Perform Essential Functions of the Job

• Audio-Visual: Color Discrimination – Fair
• Audio-Visual: Depth Perception – Fair
• Audio-Visual: Near Vision: Good
• Audio-Visual: Far Vision: Good
• Audio Visual: Hearing: Good
• Motion: Bend : Up to 1/3 of the time
• Motion: Reach up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Weight Lifted/Force Exerted: Up to 10 lbs. or more, 1/3 of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environment

• Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
• Exposure: Exposure to blood/body fluid: Occasional
• Exposure: Exposure to cold/heat: Occasional
• Exposure: Exposure to infectious disease: Occasional
• Mental and Emotional Requirements: Manages stress appropriately
• Mental and Emotional Requirements: Works with others effectively

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform

• Performs complex calendar management support for multiple professionals.
• Provides operational, financial, and physician support.
• Arranges and schedules meetings, including conference calls and seminars, for internal team members.
• Arranges and schedules interviews and makes travel arrangements for providers.
• Provides communication support, including creating and reviewing power point presentations as directed, taking notes/meeting minutes, creating flyers as prescribed, and creating correspondence.
• Provides patient scheduling, i.e. clinic and/or surgery scheduling (50% or less of total time).
• Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports a variety of departmental projects, as needed.
• Supports office management functions such as, setting up and maintaining files, receiving and referring inbound calls and ordering supplies.
• Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.
• Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services.
• Performs data entry and tracking functions.
• Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department office operations and established policies and procedures.

Ability to Perform Essential Functions of the Job

• Audio-Visual: Color Discrimination – Fair
• Audio-Visual: Depth Perception – Fair
• Audio-Visual: Near Vision: Good
• Audio-Visual: Far Vision: Good
• Audio Visual: Hearing: Good
• Motion: Bend : Up to 1/3 of the time
• Motion: Reach up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Weight Lifted/Force Exerted: Up to 10 lbs. or more, 1/3 of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation