ADMINISTRATIVE SERVICES COORDINATOR - PATIENT ACCESS

at  Kennedy Krieger Institute

OVERVIEW:

The Administrative Coordinator assists the Manager and Assistant Manager of the Care Management Office with administrative and secretarial duties; maintains time and attendance records in the KRONOS system, maintains updated Job Description databases and is responsible for generating and replying to routine correspondence and phone calls. The Administrative Coordinator is also responsible for assisting with obtaining treatment authorizations.

QUALIFICATIONS:

• Must be proficient with Outlook and MS Office Suite, including Word, PowerPoint, Excel, Access etc. as well as other business-related software
• 45 word minimum typing

EDUCATION:

• HS diploma required
• AA degree preferred

EXPERIENCE:

• Two year’s experience in an administrative or clerical position (preferably in a healthcare setting)
  Minimum pay range: USD $38,906.40/Yr. Maximum pay range: USD $63,990.78/Yr

1. Responsible for conducting new hire departmental orientations and coordinating the paperwork for all aspects of the performance management process and annual competency cycle for the Department.
2. Serves as the primary contact point for all internal and external customers answering telephone calls, greeting visitors and directing customers to the appropriate persons/departments.
3. Performs all duties of an Administrative Assistant for Manager and will assist Intake Receptionist or Administrative assistant in their absences or as needed
4. Creates and maintains Job Description databases and ensures these are accurate and current.
5. Creates and maintains tickler systems and distributes correct Performance Review templates to assist Manager and Assistant Manager in conducting all Patient Access staff performance reviews (initial six month and yearly) in a timely manner.
6. Manages and obtains JHH Radiology authorizations including inputting information into the appropriate system(s), maintains organized files, and doing any research necessary as it relates to authorizations.
7. Maintains schedules for Patient Access Manager.
8. Maintains Department’s time and attendance records, including up-to-date information on leave requests in order to enter leave bank accruals and notes in the KRONOS payroll system appropriately.
9. Responsible for creating, critiquing, maintaining, and analyzing all data and graphs for Patient Access.
10. Monitors and orders office supplies for Patient Access