Administrative Specialist - Financial Aid Office
Position Summary:
The Financial Aid Office is seeking an Administrative Specialist to provide vital administrative support and excellent customer service. This role includes managing front-office tasks, communication, and assisting with financial aid application and award tracking. The ideal candidate should thrive in a fast-paced environment, especially during peak periods, and be open to learning and professional growth.

Key Responsibilities:

• Provide client advisement and manage scheduling.
• Handle inquiries from students, parents, and others via phone and in person.
• Respond to emails, maintain office supplies, and manage mail.
• Assist with financial aid application and award tracking, prioritizing tasks based on federal aid requirements.
• Take on additional tasks as needed to support the team.

Qualifications:

• Strong customer service and communication skills.
• Ability to manage escalated calls and refer them appropriately.
• Familiarity with financial aid programs (training provided).
• Reliable, detail-oriented, and adaptable in a busy environment.

EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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• Provide client advisement and manage scheduling.
• Handle inquiries from students, parents, and others via phone and in person.
• Respond to emails, maintain office supplies, and manage mail.
• Assist with financial aid application and award tracking, prioritizing tasks based on federal aid requirements.
• Take on additional tasks as needed to support the team