Administrative & Support Assistant

at  Windrose Surveying Land Services LLC

Description:
Exacta, dba WINDROSE is one of the nation’s premier residential and commercial land surveying companies. Exacta provides services in Ohio, Illinois, Maryland, Virginia, Florida, and Texas. Services include all types of residential, commercial, construction and ALTA/NSPS surveys with a commitment of accurate and timely delivery to our clients. Our surveys provide an important component for real estate type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents.

ADMINISTRATIVE ASSISTANT POSITION SUMMARY

The Administrative Assistant position is responsible for coordinating the inbound volume of customer inquiries to proper departments, input of vital sales data entry and reporting, and providing positive interactions with clients. The Administrative Assistant position will report to the Human Resources Manager and COO and is responsible for various tasks related to the Commercial Land Surveying Department. The work is performed in an office setting with moderate noise levels. This job frequently requires the employee to stand, walk, use hands, tools, controls, reach with arms, climb, or balance, stoop, kneel, crouch, or crawl; sit; use hands; read; talk or hear. The employee must lift and/or move up to 10 - 25 pounds. Specific vision abilities include close vision and the ability to adjust focus.

ADMINISTRATIVE ASSISTANT SKILLS AND EXPERIENCE

• Minimum of high school diploma/GED diploma required; Associates / Technical Degree or higher preferred.
• 1+ year of successful job-related administrative experience.
• Able to communicate and respond to questions in a professional and knowledgeable manner ensuring business outcomes; assertive problem-solver and action-oriented team player. Must have a relentlessly positive, flexible, do-whatever-it-takes attitude; must be fast on your feet, poised under pressure, and committed to client service.
• Ability to balance the workload to accommodate demands of the job and exceed client expectations.
• Proficient in the independent application and use of job-related software/e-technology/cloud-based solutions.
• May require a valid Driver’s License and maintain appropriate Automobile Insurance.

EXACTA EMPLOYEE VALUE PROPOSITION

Exacta offers a fulfilling career where your contributions are valued, and you can make a difference. Exciting career advancement opportunities, a clear path for professional development, competitive pay and benefits are available for each team member.
Exacta is a mission and values driven organization. At our core, is Exacta’s mission to “provide peace of mind” to our clients. We perform that mission with a commitment to always doing the right thing – for our clients, for our team members and for the community.
Join our rapidly growing company where you’ll be surrounded by colleagues who care, and who will inspire and challenge you every day!

• Answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Ensure a superior client experience through positive and friendly communication.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Ensure proper daily data entry including, but not limited to, client account setup, proposal entry, order creation, order maintenance and cancellation.
• Collect, sort, distribute, and prepare mail, messages, or courier deliveries.
• File and maintain records.
• Process and prepare memos, correspondence, or other documents.
• Fully adhere to WLS’s policies, procedures, and work directives.
• Resolve internal/external customer issues in a prompt and professional manner.
• Establish and maintain effective working relationships with other employees, managers, clients, and other parties as related to the Windrose’s services and overall business.
• Perform all duties as assigned to meet business needs in a safe, ethical, and professional manner.