Administrative Support Clerk

at  Fraser Health

Salary range: The salary range for this position is CAD $24.76 - $26.38 / hour Why Fraser Health?:
Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

SKILLS AND ABILITIES

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ablity to work independently and in cooperation with others.
• Ablity to operate related equipment.
• Ability to organize and prioritize.
• Ablity to type at 45 wpm.
• Business writing skills.
• Knowledge of general office procedures.
• Ablity to establish and maintain rapport with clients.
• Knowledge of medical terminology.

• Performs word processing and data entry duties by inputting client information into relevant computerized systems, maintaining relevant registers and by typing routine correspondence such as educational materials, minutes, letters, client file data and reports from rough draft, general instruction and/or recording devices using software applications such as word procesisng, spreadsheets, graphics and databases.
• Assists with client intake by obtaining general and demographic information on referrals and appointments; ensures client record security and confidential handling of same; schedules and confirms clients for appointments, programs and/or services. Immediately notifies clinical staff when received information or observed behaviour suggests that a crisis/emergent situation exists.
• Maintains client data; compiles and categorizes as required to prepare a variety of statistical reports.
• Performs record management duties including setting up and maintaining office filing system; assembles files, assigns file numbers, prepares file folders, distributes and files documents and files. Liaises with other Home Health/Mental Health offices regarding file retrieval and return.
• Performs reception duties such as answering calls, receiving and relaying messages, receiving and directing visitors/clients and by responding to in-person and telephone inquiries. Refers workflow problems to Manager.
• Arranges meetings by booking and setting up meeting rooms; maintains tidyness of reception area. Arranges for equipment/building service or repairs as required.
• Receives, records, sorts and distributes incoming and outgoing mail, faxes, internal correspondence and courier documents; signs for receipt of packages and shipments.
• Operates standard office equipment such as fax machines and photocopiers and carries out minor maintenance such as loading paper, removing paper jams and changing toner cartridges.
• Places purchase orders with external suppliers, checks vouchers, packing slips, verifies and or obtains approvals and coordinates pick-up or delivery of equipment/supplies. Maintains petty cash. Maintains a stock of office supplies in the work station area.
• Maintains office manuals.
• Performs staffing and timekeeping duties by calling in relief staff from a pre-established list, tracking hours worked and reviewing timesheets for accuracy.
• Processes service authorizations as directed.
• Performs other related duties as assigned