Administrative Support

at  FirstService Residential

JOB OVERVIEW:

The Onsite Property Administrator supports the operations of the association through customer support at the onsite facility which may include front desk reception duties, newsletter preparation, facility reservations, fitness center monitoring, pool check-ins and administrative functions.
Compensation: $22-23/hour

SKILLS & QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must be knowledgeable and adept with Connect, Microsoft Outlook, Word, and Excel.
• Professional attire required.
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize.
• Demonstrates effective oral and written communication skills.
• Must be able to independently answer and place telephone calls.
• Must be able to sit at a desk for long periods of time.
• Must have excellent customer service skills.
• Proactive in seeking additional work when assigned tasks are completed.
• Proficient in English
• Bilingual Spanish is helpful.
• Excellent general math skills.
• Excellent reasoning ability and analytical skills.

EDUCATION & EXPERIENCE:

• Some college or technical education.
• Previous customer service experience.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to lift 25 lbs.
• Must have finger dexterity for typing/using a keyboard.
• Verbal ability to effectively communicate with homeowners, co-workers, and Board members.
• Writing ability to formulate effective correspondence necessary to perform the job.
• Must have use of vehicle, possess current driver’s license and state-mandated vehicle insurance with FirstService Residential listed as certificate holder.
• Must be able to hear in order to receive telephone calls and voicemail messages.
• Must be able to sit for long periods of time, keyboarding in front of a computer terminal.
• Must be mobile in order to move around the office in order to make copies, send mail and faxes, and oversee facility usage in the Clubhouse.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

YOUR RESPONSIBILITIES:

Job responsibilities include the following. Other requirements may be assigned.

Coordinate and Administer Facility Usage

• Assist in providing new and replacement access fobs to residents.
• Assist in gate controls.
• Assist in monitoring adherence to facility policies and guidelines.
• Respond to homeowner inquiries regarding facility usage.
• Responsible for registering, recording, and monitoring facility rentals.
• Assist with Business Center issues.
• Demonstrate and monitor the operation of multi-media equipment by homeowners and their guests.

Fiscal

• Responsible for collecting all revenue received from facility rentals and card access registration, adhering to company policy.

Administrative

• Responsible for front desk operations. Including but not limited to telephone, clerical activities, interfacing with residents, and other duties as necessary.
• Handle customer service calls and issue corresponding work orders, in accordance with established procedures. Update and communicate work order status to homeowner, up to and including homeowner satisfaction calls.
• Input inquiries for all interactions with residents via phone, email, or walk-in.
• Create flyers and other Community notices using Canva.
• Accept and review ARC applications for completeness.
• Log in SmartWebs, Work with homeowners to ensure all necessary ARC documents are received.
• Update the Community Resident portal as well as the Wix website.
• Handle all aspects of the issuance of resident identification access cards, gate remotes, resident registration, and maintain appropriate computer and paper files.
• Maintain lost and found depository.
• Monitor and report any violators of the policies and guidelines to the Compliance and Architectural Coordinator.
• Assist in preparing compliance letters.
• Must be able to handle multiple tasks concurrently.
• Produce reports on specific dates for such items as vacation watch, age verification, etc.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must be knowledgeable and adept with Connect, Microsoft Outlook, Word, and Excel.
• Professional attire required.
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize.
• Demonstrates effective oral and written communication skills.
• Must be able to independently answer and place telephone calls.
• Must be able to sit at a desk for long periods of time.
• Must have excellent customer service skills.
• Proactive in seeking additional work when assigned tasks are completed.
• Proficient in English
• Bilingual Spanish is helpful.
• Excellent general math skills.
• Excellent reasoning ability and analytical skills

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to lift 25 lbs.
• Must have finger dexterity for typing/using a keyboard.
• Verbal ability to effectively communicate with homeowners, co-workers, and Board members.
• Writing ability to formulate effective correspondence necessary to perform the job.
• Must have use of vehicle, possess current driver’s license and state-mandated vehicle insurance with FirstService Residential listed as certificate holder.
• Must be able to hear in order to receive telephone calls and voicemail messages.
• Must be able to sit for long periods of time, keyboarding in front of a computer terminal.
• Must be mobile in order to move around the office in order to make copies, send mail and faxes, and oversee facility usage in the Clubhouse