Administrative Support IV – Accounts Payable Contact Centre Agent

at  Alberta Health Services

Your Opportunity:
Are you looking for an opportunity to help people? Do you want to be a part of a team that supports the Alberta Health Services (AHS) Finance Vision of Satisfied Customers? The Accounts Payable (AP) Contact Centre may be the job for you! The Accounts Payable Contact Centre is the first point of contact for support and inquiries for all internal and external customers of accounts payable. Our Agents provides customer service by phone and by email (note: there is no face-to-face customer interaction). We are a fast-paced team with a high volume of inbound calls and email interactions. As a Contact Centre Agent, you will provide helpful, timely, professional responses and support to our customers. Strong verbal and written communication skills and computer and keyboarding skills are essential in this position. Our primary customers are vendors, employees, and physicians. The team handles inquiries regarding invoices, payment status and provides system navigation support to all levels of employees on the finance systems and processes that we use in our organization. This position is eligible for remote or on-site work arrangement, but if the remote option is chosen, the initial training period will be on-site in the Red Deer office, with the timing of the transition to remote at the discretion of the supervisor.
Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Recovery Alberta: N
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Accounts Payable, Finance Shared Services
• Primary Location: AHS Michener Bend
• Location Details: As Per Location
• Multi-Site: Not Applicable

Please refer the Job description for details