Administrative Support IV - ID Specialist

at  Alberta Health Services

Your Opportunity:
The ID Specialist is responsible for working directly with clients, across the MH & A continuum of care, who require Alberta Personal Health Care or Alberta Identification Cards. The ID Specialist engages with multi-provincial and federal ministries, federal organizations, agencies and community resources, to confirm a client’s, identity, Provincial residency and legal entitlement to remain in Canada. The ID Specialist’s role and responsibilities will: Provide initial screening at intake to assess client’s ID needs and determine types of service/process to be employed. This is done by gathering and documenting client information. Engage and maintain ongoing liaisons with multi-provincial and federal ministries, federal organizations, agencies and community resources necessary to obtain and/or confirm client identifying information. Meet clients at Service Alberta Registries to assist clients with final step of the ID process. Review client records for changes in status so that current IDs may be maintained; schedule follow-up meetings when IDs are expired. Maintain caseload and paperwork for straightforward and complex cases. Set up meetings/connections to provide virtual client assistance. Ensure that proper current consents are on file. Communicate oral or written client identifying information, with client consent, necessary for inter-professional staff to initiate referrals to follow-up services for client in active treatment. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.
Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Recovery Alberta: Y
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: ID Program, Mental Health & Justice
• Primary Location: Sheldon M Chumir Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable

Please refer the Job description for details