Administrative Support Team Lead

at  Crawford Company

Excellence In Everything We Touch:
Position Summary:
The Administrative Support Team Lead assists the Manager, Administrative Support with coordinating and monitoring daily work flow activities. Assists staff in referrals, assignment of files, workflow development and quality assurance.

Responsibilities:

• Reviews work of assigned team members to ensure that critical processes are followed and that production and quality standards are upheld.
• Ensures practices and procedures are followed by the team.
• Assuring work flow processes are followed and procedural changes are implemented as appropriate.
• Recommends changes to workflow for optimal efficiency and amended as needed.
• Ensures quality and integrity of work product; ensures finished product meets or exceeds customer requirements.
• Supports and assists department management as needed.
• Serves as backup to Administrative Support Manager.
• Maintains positive working relationship with team members, customers, and other departments.
• Communicates to Administrative Support Manager any activities or problems within assigned area of responsibility.
• Escalates issues to manager for resolution.
• Upholds Crawford Code of Conduct.

Requirements:

• High school diploma or equivalent is required. Associate’s or Bachelor’s degree is preferred.
• Minimum 5 years of clerical or administrative experience in medical management or workers compensation; prior supervisory experience is a plus.
• Driver’s license is preferred
• Intermediate to advanced skills in word processing and spreadsheet applications.
• Minimum typing speed of 50 wpm.
• Excellent communication, both verbal and written.
• Excellent interpersonal skills with people at all levels of the organization.
• Demonstrates critical thinking and effective conflict resolution skills.
• Operate a variety of office equipment including computer, printer, photocopier, etc.
• Advanced ability to multi-task, prioritize and manage own work.
• Advanced ability to set and adjust priorities of various responsibilities.
• Advanced problem solving skills and analytical ability to make decisions based on standard policies and procedures.
• Interpersonal skills - ability to work independently and as a team member.
• Maintains high degree of professionalism and confidentiality.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to talk and hear.
• Ability to see and read.
• Reaching and manual dexterity for operating computer keyboard.
• While performing the duties of this position, auto travel may be required.
• The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork; use hands/fingers in repetitive motion in keyboard usage; use hands/fingers to efficiently utilize a writing instrument.
• Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc..
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Exertion up to 20 pounds of force is occasionally required and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.

About Us:

WHY CRAWFORD?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means

• Reviews work of assigned team members to ensure that critical processes are followed and that production and quality standards are upheld.
• Ensures practices and procedures are followed by the team.
• Assuring work flow processes are followed and procedural changes are implemented as appropriate.
• Recommends changes to workflow for optimal efficiency and amended as needed.
• Ensures quality and integrity of work product; ensures finished product meets or exceeds customer requirements.
• Supports and assists department management as needed.
• Serves as backup to Administrative Support Manager.
• Maintains positive working relationship with team members, customers, and other departments.
• Communicates to Administrative Support Manager any activities or problems within assigned area of responsibility.
• Escalates issues to manager for resolution.
• Upholds Crawford Code of Conduct