Administrator CAMHS Rapid Response - Reading

at  Berkshire Healthcare NHS Foundation Trust

Are you an experienced administrator wanting to work in a friendly and supportive admin team?
Are you looking for a rewarding role where the work you do helps make a difference to young people in crisis?
Our Reading based CAMHS Rapid Response team are looking for an Administrator. In this role, you will be supporting our clinicians by answering phone calls, drafting and proof-reading letters, attending and minuting meetings, and managing shared inboxes and diaries.
Strong communication skills are essential as you will be liaising with other NHS services and the public via phone and email on a daily basis. You will need to have good attention to detail, be well organised and have demonstrable experience in using the Microsoft Office Suite including Word and Excel to a high standard.
Your team, CAMHS Rapid Response, responds to young people referred in crisis. Clinicians offer assessment, and short-term community support to young people and their parents/carers. You’ll work alongside 4 other administrators supporting this busy, diverse and multidisciplinary team. You’ll find that staff have genuine job satisfaction and that learning and development is encouraged and nurtured.
This full-time permanent role is hybrid, so after your induction there is the opportunity to work 1-2 days from home. Working hours will be between 09:00 – 17:00 Monday to Friday. There may be opportunity to work 08.00 – 16.00.
Working as part of an administrative team, you will support our clinicians in sending out correspondence and booking appointments. You will answer emails and telephone calls, following up actions where required.
You will need to be experienced in taking minutes at meetings, diary management and confident in using the full Microsoft Office suite including Outlook, Word, and Excel.
You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team.
The ability to build effective relationships, with a flexible approach to work is essential.
You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post.
Carry out day-to-day organisation of systems to ensure the smooth running of the administration team.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. Hear what our people say about working for our CAMHS service: https://bit.ly/CAMHS
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

BENEFITS OF WORKING FOR US INCLUDE:

Flexible working options to support work-life balance.
27 days’ annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
‘Cycle to Work’ and car leasing scheme
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities and armed forces community to support equality
Generous maternity, paternity, adoption and special leave.
Free parking across Trust sites
Applications will be processed on a first come first served basis so we recommend applying as soon as possible.
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

Previous experienced of working in an administrative role with very good attention to detail.
Intermediate to advanced computer skills including Microsoft Outlook, Word and Excel.
Experience answering phone calls in an office and/or customer care environment.
Ability to work effectively in a team and demonstrating accountability for own work
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to contact: Abbie Caston our Business Support Manager on abbie.caston@berkshire.nhs.uk who’ll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required