Administrator

at  Central and North West London NHS Foundation Trust

To provide high quality administrative support to Ealing Specialist Children services working with Ealing Community Partners (ECP), managing all referrals and calls through a single point of access (SPA) related work based in a call centre environment.
Administrators will check patient eligibility, register referrals in service specific SystmOne units and where appropriate, will arrange clinical triage and/or book appointments via telephone.
Call handling via the Single point of access (Spa) is a major part of the role as this is the main telephone service for patients arranging an appointment or enquiring about their care
Administrators are responsible for sending correspondence to patients which will include clinic/appointment letters, and confirmation and reminder SMS’s
We are offering the opportunity to work in a supportive and friendly environment where supervision, performance review and appraisals form part of our ongoing development for staff.
We provide high quality care to patients and carers who use our services.
To deal with telephone enquiries from health professional, services users and their families, carers and team members, some of whom are anxious or have cultural or language difficulties.
To process service specific referrals within the timeline agreed to avoid breaches.
Provide information and advice to service users, over the telephone, face to face and/or in writing.
To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary.
To regularly access generic email systems responding to and actioning queries
To provide administrative cover where required across ECP services.
To be able to meet deadlines and manage time effectively.
To book interpreter’s where required to ensure equity of access for patients.
To format and send out clinic letters and reports as appropriate including imaging and test results.
To undertake any other task as required commensurate with the grading of this post
To cover front of house (reception) which may include opening and closing of the reception area

Please refer the Job description for details