Administrator - CHC Team

at  Coventry Warwickshire Integrated Care Board

To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work in order to meet various deadlines and targets
Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
Inputting and maintaining data on data systems, together with the associated correspondence.
Monitoring data input and printing reports from computerised systems as required.
To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required.
Collation and preparation of relevant documentation in support of service delivery.
To support clinical brokerage function in the setting up of care packages, as required.
Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required.
Deal with invoice queries in an efficient and timely manner, as required.
Answer telephone calls, taking messages and passing on accurately to the relevant department/person.
Ensure that general office supply levels are maintained.
To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to. To send post recorded delivery when requested.
Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate
NHS Coventry and Warwickshire ICB is responsible for planning, organising and buying NHS-funded healthcare for people in the Coventry and Warwickshire areas. Our organisation is committed to improving the lives of the wider population by investing in our workforces, collaborative
working and aligned processes.

BENEFITS INCLUDE:

• Access to Occupational Health Services
• Childcare Vouchers Scheme (existing members only)
• Generous Holiday Entitlement which increases with Service
• Defined Benefit Pension scheme
• Employee Assistance Programme (Offers Counselling, Financial, Legal, Health and Wellbeing Services)
• Flexible Working Arrangements
• Long Service Reward Scheme
• NHS Discounts (available online and in-store)
• Occupational Maternity and Paternity Pay
• Occupational Sick Pay
• Study Leave
  Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  Demonstrable experience of working in an administrative environment and working with computerised data systems
  Working knowledge of Microsoft Office
  Awareness of equality and valuing diversity principles
  Understanding of Confidentiality and Data Protection Act
  Please refer to Job Description for full detail

Please refer the Job description for details