Administrator

at  Everyturn Mental Health

We have the wonderful opportunity for an Administrator to join us at Briarwood! This is a 6 month, fixed term contract. Briarwood is our assessment unit which supports older adults with a diagnosis of dementia or dementia like symptoms, who are experiencing behaviours that challenge. Our team of experienced Staff Nurses and Support Workers assess individuals with differing diagnoses of dementia such as early onset Alzheimers disease, Korsakoffs dementia and vascular dementia.
The assessment process is usually 12 weeks, with the team working closely with the individual, their families and carers, and other professionals involved in their care. The unit is fast paced but highly rewarding, determining the level of need an individual requires whatever stage they are at, in their dementia journey. Key Responsibilities Act as the first point of contact for visitors and callers, including reception duties to support the Support Services team. Undertake general administrative duties inclusive of minute taking for internal/external meetings to support the service manager and wider service team members.
Undertake ordering of equipment and supplies, as instructed by the Service Manager or Clinical Lead, to support the wider service. Process referrals from the shared inbox and update on the system to allocate to the correct service to support incoming referrals. Support the Registered Nurse with the administration side of medication system to support the nurse and the client/patient. Undertake any reasonable duties/responsibilities to meet the needs of the organisation.
About you We would love to hear from you if you possess the following: Demonstrable experience of meeting agreed performance targets. Demonstrable administrative experience Demonstrable experience of working with people who have experienced a mental health problems. Demonstrable experience in working with the public either in a healthcare setting, a contact centre environment. Awareness of GDPR Awareness of patient records and confidentiality Developed communication, and written skills Basic numeracy skills Basic ability to problem solve and provide practical solutions Developed ability in MS office and CRM Personal Excellent time management skills Ability to work individually or within a team and foster good working relationships.
Ability to manage a high volume, pressured role and seek support when required Regard for others and respect for individual rights of autonomy and confidentiality Commitment to the organisations aims and values, supporting and promoting an organisational culture that appreciates: compassion, accountability, respect, excellence, and innovation What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day Enhanced pension Wagestream-ability torelease earnings, giving youinstant access to your pay Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus, many more great benefits on offer Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities

Please refer the Job description for details