Administrator, Family Law
at Link Group
PN2, New South Wales, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Oct, 2024 | Not Specified | 30 Jul, 2024 | N/A | Processing,External Clients,Communication Skills,Completion | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
OVERVIEW
Provide exceptional service to all stakeholders while maintaining quality standards to ensure Service Level Agreements are met
- Hybrid working conditions
- Full-time
- Great company culture
EXPERIENCE & PERSONAL ATTRIBUTES
- Strong customer service philosophy, being professional, approachable and accommodating to internal and external clients.
- Confident communication skills (verbal and written) when dealing with internal and external clients.
- Demonstrated can-do attitude, with a willingness to assist the team to achieve the required outcomes.
- Ability to undertake tasks and requests through to completion, seeking clarification when needed.
- Ability to work independently with minimal supervision.
- Good organisational skills with the proven ability to prioritise work to meet required deadlines.
- Strong attention to detail, always self-reviewing work prior to completion or submission.
- Understanding the importance of maintaining confidential information.
- Good understanding of relevant Superannuation legislation and industry knowledge.
- Sound knowledge of MS Office and other software packages.High levels of data entry and processing.
Responsibilities:
- Provide superior customer service to members, trustees and all stakeholders by processing requests within agreed timeframes and quality levels.
- Ensure the provision of high quality service on all telephone enquiries.
- Action designated inbound correspondence within required SLAs.
- Process and complete all assigned operations - including Form 6/Information requests, procedural fairness requests, payment splits upon receipt of final Agreements or Orders, emails and follow ups.
- Assist in reporting preparation as required.
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business. Quality review work to minimise rework of tasks and maintain high quality standards.
- Communicate effectively with internal and external stakeholders to resolve enquiries.
- Suggest and identify improvements that will aim to increase efficiency and quality standards across the business.
- Participate as a positive member of the team by co-operating with others to achieve the team’s goals.
- Liaise with internal and external stakeholders on matters to meet required timeframes
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
HR / Administration / IR
Administration
Graduate
Proficient
1
Parramatta NSW 2150, Australia