Administrator - Fleet Associate

at  Toyota Financial Services KINTO and KINTO JOIN

WHAT WE DO

KINTO UK Ltd has been providing flexible fleet management solutions to Corporate, Government and Non-profit sector clients throughout the UK for more than 50 years and has grown to become one of the UK’s leading fleet management companies.

SKILLS AND EXPERIENCE:

• Resilient and resourceful
• Can handle high volumes of administration work
• Be flexible, adaptable and be able to multi-task
• Self-motivated with enthusiasm to succeed
• Accuracy and speed
• Strong customer focus. First time resolution
• Organised to manage own workload and help support others in time of high volume
• Team player, supportive with colleagues
• Effective communicator with strong service ethic
• Problem solving, solutions focused
• Good analytical skills, ability to identify best practices
• Excellent task & email quality
• Relationship management
• Experience with MS Excel an advantage

PURPOSE OF THE ROLE

Fleet Admin Support is responsible for providing an incredible customer experience, whilst delivering against Kinto’s key performance indicators.
Effective communication with internal teams is essential in exceeding our client expectations and customer satisfaction measured through our net promoter scores.
Believe in our business, our values, our culture and demonstrate a passion for our products and services.
The team are responsible for administrative tasks related to having a company car.

JOB ROLE

• Take internal calls relating to admin queries
• Make calls to customers and internally in response to queries
• Processing of Fines
• Process Send backs and Private parking
• Maintain and assisted with various mail inbox queries
• Request V5 documents from various sources
• Purchase road fund licences for all vehicles
• Upload new contracts onto our internal systems
• Cherish plate management
• Upload Motor Insurance details to the insurance database
• Send out MOT and service reminders
• Process Recall from manufactures
• Process congestion charges
• Process incoming and outgoing mail
• Scanning various documentation
• Reception cover as and when required
• Upload all new vehicles onto our internal system
• Extract and send MOTs receipts ready for auction