Administrator, iCope: Camden & Islington NHS Talking Therapies

at  Camden and Islington NHS Foundation Trust

The post holder will provide an effective and efficient secretarial and administrative service within one of the service lines that form the Foundation Trust.
The postholder will need to demonstrate a high level of prioritising and organisational skills and be able to use initiative to develop office support systems as required, and to organise their own workload to meet Trust and local requirements, adjusting priorities as necessary in negotiation with the department and administration managers.
The job will involve liaison between colleagues at all levels, both inside and outside the Trust, as well as with service users and carers.

The postholder will be expected to identify threats to the service offered to service users or to the Trust and to contribute to improving systems and processes.

• Some early morning and evening shifts will be required*

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425.
To provide a full range of high quality administrative support to the service line team.
To accurately type correspondence and reports, summaries and other documents, both clinical and general.
To manage diaries of allocated managers/professionals appropriately.
To use initiative appropriately to deal with and prioritise post and telephone calls.
To deal with all administrative duties to support the operation of the service line.
To arrange and service meetings as necessary including the taking of minutes.
To ensure adequate stocks of stationery, supplies and forms are maintained and used cost effectively within the department, liaising as appropriate with the appropriate Line Manager about orders and ordering in line with local procedures.
To provide, in conjunction with other administration staff, cross cover for other administrators/clinical support workers during periods of heavy work pressure or absence.
To implement and follow relevant polices relating to secretarial and administrative duties.
The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

• To be responsible for monitoring the work of bank and agency admin workers if required and to be involved in the induction of new staff recruited to the teams.
• To supervise the work of administration support workers
• To be involved with the induction of junior clinical staff in order to familiarise them with local administrative procedures
• To participate in team meetings as required by your manager.
• To inform the line manager of any site issues in order to ensure that any maintenance or works problems in the department are dealt with in a timely manner, keeping appropriate records in line with local/Trust policy.
• To comply with the Trust’s Health and Safety policy and Safe Systems of Work and maintain appropriate records.
• To use the supervision and appraisal process to review professional standards and performance and to identify individual training needs, undertaking training as identified in the personal development plan and in negotiation with the line and administration manager.
• To ensure that the work area complies with health and safety requirements reporting as necessary any site issues to Senior Administrator/Team Manager or Associate Director.
• To be involved in stock control ordering stationery etc and managing petty cash if required.
• To undertake any other duties commensurate with the grade as requested by the appropriate manager.
• To prepare and edit presentations using appropriate software packages.
• To implement relevant high quality office systems and exploit the use of IT, in conjunction with the team manager and in liaison with the administration manager as appropriate.
• To accurately maintain all relevant service user data systems in a timely manner in accordance with Trust and local standards.
• To obtain, create and maintain service user case notes in line with national standards such as Clinical Negligence Scheme for Trusts (CNST) and Trust and local policies.
• To liaise with the Health Records/Outpatients Manager about Access to Records queries if required.

Please refer the Job description for details