Administrator

at  Lincolnshire Partnership NHS Foundation Trust

To provide General administration duties to the team including answering phone, taking messages, dealing with enquiries, responding to emails, dealing with incoming and outgoing post, photocopying, scanning, and assisting with the effective dissemination of information as appropriate. To participate in providing a professional reception to the service, and to ensure both telephone and personal enquiries are dealt with in a polite, confidential, and efficient manner. Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations, and seeking further information/support where required. To manage own workload seeking advice when required, performing routine office procedures including, typing, and producing letters, producing basic reports ensuring all correspondence is produced to an accepted standard of quality and accuracy.
To ensure essential paperwork and policies within the team are kept up to date, informing staff of changes and new policies. Assist in scheduling appointments/meetings using the diary management system in outlook, make room bookings and maintain the room booking diary. Assist in the stock control and electronic ordering of all office equipment and stationery; and the subsequent electronic receipting of all received supplies. including supporting with managing and handling the petty cash for the building and giving out payment for goods ensuring receipts are kept.
To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same. Inputting a variety of information from various sources into the appropriate information systems, RIO, System One, Datix, ESR To participate in Supervision and appraisal in line with Trust policy. To ensure all work is undertaken in line with Trust and national policy. Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.
To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service, across the county. Participate in the provision of the extended hours service as required. To assist with the inputting of information onto our clinical system

Please refer the Job description for details