Administrator

at  London North West University Healthcare NHS Trust

JOB SUMMARY

Your role will involve supporting the administrative services manager in the day to day running of the administrative service.
A key part to this role will be to ensure an excellent level of customer service and attention to detail is delivered throughout the team.
Provide an efficient and polite service to patients when booking outpatient procedures and work collaboratively and co-operatively with others to meet the needs of the patients and their families.
This role provides the administration/clerical function for the department as well as the Trust. This includes booking appointments, patient’s transport, interpreters,
The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and the sensitive information held with regards to them.
The post holder may work at any of the Trust’s sites however this will in the main be at Central Middlesex Hospital.
The post holder is required to work flexibly within the post to achieve the role outcome.

• Work as part of a team and provide administrative support to Clinical Teams
• Have a professional telephone manner toward patients/relatives and other staff members.
• To ensure that patient pathway is monitored in accordance with relevant RTT standards.
• Maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act.
• To communicate effectively with a range of people, either in person or on the telephone and email promptly and in a professional and courteous manner whilst recognising barriers to communication.
• Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors
• Establish and maintain electronic and manual filing systems
• Booking of patient’s appointments within the agreed targets and ensuring that these targets are not breached
• Cover other members of the Ophthalmology admin team when required.
  London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
  Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.