Administrator, Market Development (DaVita IKC)

at  DaVita

1090 Atlantic Ave, Long Beach, California, 90813-3403, United States of America

The Market Development Administrator reports directly to the Director of Engagement. The Market Development Administrator markets the program to physicians, providers, and Health Plans and presents educational materials to support the program. In addition, the role monitors program performance, maintaining ongoing communication of performance as appropriate.

• Must be able to travel to support Orange County & San Diego, CA
• Must reside in OC or South Bay L.A. area
• Bilingual preferred (English/Spanish)
• Travel up to 4 days a week
• This is a multi-plan role supporting different payor partners

Minimum Qualifications:

• Bachelor’s degree
• General knowledge of medical claims
• Experience with client relations, physician relations, and/or marketing
• Healthcare experience required; previous experience with a Health Plan preferre

ESSENTIAL RESPONSIBILITIES:

Provider Relationship Management

• In partnership with central teammates helps maintain relationships with providers including issues regarding payments, operation concerns and clinical outcomes
• Identifies and monitors provider clinical issues and concerns, recommends solutions, and works with team to resolve issues.

Provider Marketing

• Markets the IKC program to DaVita region dialysis centers, nephrologists and primary care physicians; creates and makes presentations as necessary
• Develops marketing and educational materials to support the IKC program
• Conducts onsite provider education forums, orientations, and provider servicing visits to ensure providers know and understand IKC benefits
• Organizes events as necessary within region for providers
• Develops a marketing plan for dialysis centers executing and operationalizing that strategy, prioritizing activities, and coordinating with our health plan partners to grow membership

Payment/Claims

• Responds to provider concerns about payment and billing, and works with different health plan partners to resolve these concerns

Clinical/Performance Monitoring

• Works with Analytics and IT to create reporting on pay-for-performance and targets; reviews progress with physicians monthly
• Provides updates to physicians and dialysis facilities on the aggregate clinical and enrollment performance of IKC to maintain their engagement with the program
• Engages with members as needed to improve retention efforts and enhance patient experience
• Works with nephrologists to develop new communications strategies and clinical initiatives to drive improved patient outcomes
• Other duties and responsibilities as assigned

Minimum Qualifications:

• Bachelor’s degree
• General knowledge of medical claims
• Experience with client relations, physician relations, and/or marketing
• Healthcare experience required; previous experience with a Health Plan preferred

DaVita Integrated Kidney Care (DaVita IKC) is an the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US. Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month.
We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care. What sets DaVita IKC apart is that we not only provide great care management but we start with our heart with our patients and each other. We focus on creating both a great experience for our patients and a special place to work for our teammates.
We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients. To help us achieve our vision, we’re investing extensively in developing both our model of care and our team. When you join DaVita IKC, you’re joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

The Market Development Administrator reports directly to the Director of Engagement. The Market Development Administrator markets the program to physicians, providers, and Health Plans and presents educational materials to support the program. In addition, the role monitors program performance, maintaining ongoing communication of performance as appropriate.

• Must be able to travel to support Orange County & San Diego, CA
• Must reside in OC or South Bay L.A. area
• Bilingual preferred (English/Spanish)
• Travel up to 4 days a week
• This is a multi-plan role supporting different payor partner