Administrator

at  Nationwide Building Society

On behalf of Nationwide, AMS are seeking an Administrator for a 12 month contract, with the possibility of extension or permanency, working within our Nationwide Glasgow Office in 92 - 96 Argyle Street , 1 Royal Bank Place, G2 8BQ.
Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that’s why through our Branch Promise we now have the biggest branch network in the UK.

ABOUT YOU

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

• Follow standard processes and procedures, adhering to company policy
• Complete a variety of administration requests within mortgage processing
• Always providing excellent customer service by being pro-active
• Work towards maintaining high performance with a combination of productivity and quality
• Communicate effectively with use of excellent written and verbal communication skills via email and phonecall
• Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes
• Work well within a department and as a team to complete multiple requests
• To be able to work independently and manage your own workload efficiently
• Attention to detail and data accuracy is essential
• Make outbound calls to brokers to obtain documents / clarifications.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

As part of our Prime Business team, you will be processing mortgage administration and handling a variety of administration tasks. This role will involve case management, checking documents, obtaining documentation and validation. You will have to make outbound calls within the role to chase documents required for the application and will work within a busy environment to meet targets and deadlines whilst managing your own workload.