Administrator

at  NELFT North East London Foundation Trust

Responsibilities: Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits. Maintaining efficient systems for client records by creating, maintaining, filing, archiving and when necessary, locating missing notes and arranging transfer of notes between Departments as requested by clinical staff. Draft general correspondence on behalf of own service.
Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports). Work without supervision and ensure urgent situations are addressed swiftly. Ensure workload is managed and prioritised appropriately. Establish and maintain electronic and manual filing systems and updating as necessary, opening and sorting post, faxing and photocopying as required.
Arrange and take minutes or notes at meetings that are intended for internal review only. Typing of letters, agendas, minutes, papers and reports as required by your manager. To encourage and develop teamwork within the team. Input generic data into organisational systems or in-house records.
Printing of simple reports i.e. training records or basic clinical info Cover other teams/services, where necessary, which may require working on other sites. To highlight any operational concerns regarding administrative systems so that they can be reviewed. To ensure a safe working environment as indicated by your manager.
Distribute patient satisfaction questionnaires and audits as instructed by your Manager. Joining the NELFT’s newly established DBT-A team means your expertise and abilities will be highly appreciated. NELFT, recognized in 2021 as a ‘Working Families Top Ten Employer’ and a RIDI Award winner for ‘Making a Difference Public Sector,’ invites you to become part of our team. We offer the following benefits: - Structured education, training, and development programs - Opportunities for leadership, coaching, and mentoring - An internal lateral transfer scheme - Flexible and agile working arrangements - Family-friendly policies and procedures - A range of staff benefits - Support and resources for personal health, emotional wellbeing, and work-life balance Use of AIApplications for this role should be written by the applicant.
If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability

Please refer the Job description for details