Administrator

at  NHS Professionals

YOU’LL HAVE THE FOLLOWING SKILLS/EXPERIENCE:

Communication skills, telephone skills, appointment booking experience, use of hospital systems such as Care flow and bluespier, reception experience.

• Be responsible for arranging partial booking follow up appointments.
• Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.
• Reduce and cancel clinics
• Arrange transport as necessary
• Ensure Referral to treatment patient data quality is accurate at all times.
• Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
• Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues
• Highlight any capacity issues that arise.
• Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy and department KPI’s
• Responds to any temporary day to day demand and capacity updates required in Medway
• Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.
• Contact patients by telephone to ensure patients are aware of their appointments.