Administrator on Duty

at  UPMC

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Accountable for proactively coordinating the activities of admission, discharge and transfer of patients thereby supporting throughput in the facility. Provides direction to department leaders to ensure safe levels of staffing while maintaining efficient hospital throughput. Serves as a resource for all staff and is able to apply competent knowledge and skills to achieve quality outcomes. Provides an interim leadership including but not limited to crisis management intervention as a representative of hospital administration. Channels pertinent patient/employee/department information to appropriate internal and external sources.

• Involves staff and key stakeholders to achieve optimal patient experience and efficient hospital throughput.
• Demonstrates accountability to self and others for safe work hours, time management and healthy lifestyles.
• Identifies problems impacting effective hospital function and initiate corrective action independently and/or through contact with appropriate administrative persons including Risk Management, Legal Services, Patient Relations, Administrator, and/or the appropriate department director.
• Analytical ability necessary to evaluate staff, address and improve clinical issues and devise solutions to complex problems.
• Demonstrates interest in the development of others and positively impacts the lives of patients/families, peers, and members of the healthcare team through mentoring, education, and knowledge sharing.
• Demonstrates ability to influence the external environment through participation in professional and advocacy organizations.
• Develops and maintains productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication.
• Demonstrates good judgment and analytical ability to oversee and coordinate patient placement through facilitation of the Admission/Discharge/Transfer (ADT) process and collaborate with the physician and health care team.
• Actively participates in the role of preceptor for student nurses, nurse interns, graduate and experienced nurses and assists with the development of new preceptors in their role.
• Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved. Supports staff during times of difficult transitions.
• Monitors and assists in maintaining a physical environment that supports patient, personnel, visitor safety; patient/family comfort; and staff efficiency.
• Uses critical thinking skills to effectively advise and direct health care providers in their delivery of patient care while maximizing the efficient use of resources.
• Utilizes research and evidence-based practice to support improvement including but not limited to capacity management: identifies research issues or articles related to improving patient throughput, discusses opportunities for quality improvement and actively pursues opportunities for change.
• Seeks opportunities to share expertise with other members of the healthcare team within and beyond the clinical unit/department.
• Superior interpersonal and communication skills sufficient to effectively create and maintain a positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families in both written and verbal communication.
• Mentors and role models quest for continuous learning through formal education and the development of others.
• Extends trust by acknowledging the contributions of others; listens first, creates transparency in communications, confronts reality, and clarifies expectations.
• Serves as a leader supporting hospital administration by identifying and resolving patient and staff focused opportunities for improvement
• Coaches colleagues on cultural diversity and addresses workplace horizontal violence and impairment.
• Leadership ability to maintain standards of performance within a national context for professional nursing practice and comply with administrative and regulatory requirements.