JOB OVERVIEW:

This position provides a wide variety of administrative and support services to the property management team. Performs office work directly related to property management and the general business operations of the Association.

SKILLS & QUALIFICATIONS:

Education/Training: High School Degree or equivalency required. Associates Degree in Business Administration or related field would be a plus.
Experience/Knowledge/Abilities: Must have a friendly personality; possess good basic computer and customer service skills. One (1) to Two (2)
years of customer service experience and a strong commitment to customer service principles and practices. A self-starter with excellent telephone skills. Good organizational skills.
Computer Literacy: Intermediate proficiency in Microsoft Windows software. Ability to prioritize work with
minimum supervision.
Compensation: $23 / hour
Schedule: Sunday – Thursday 8am-5pm
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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LI-SC

• Provides administrative support to the property management team.
• Assists with resident follow up on work orders, requests and enforcement issues when coordinator is not available.
• Ability to work flexible hours to include weekends.
• Responsible for ordering supplies for the office, along with any items needed for association events if requested.
• Provides partial weekend coverage for resident requests, along with support of seasonal pool monitor requests.
• Assists with supporting Operations Manager with obtaining proposals and ordering of materials needed for the field crew.
• Supports General Manager with pulling monthly reports, analysis, etc., needed for Board meetings.
• Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner.
• Prepares welcome letter packages for mail out, preparation of community email updates, newsletters etc.
• Maintains, updates and coordinates homeowner information in computer database daily.
• Collects mail daily.
• Prepares move-in packages for new move-ins on a weekly basis. Audits move in reports monthly for unreported move- ins.
• Maintains inventory of common areas keys, amenity access cards for residents and re-order as needed following established procedures.
• Distributes amenity cards and guest passes as needed.
• Assists with set-up, reservations, sign-in, etc., for large association sponsored event.
• Audits and eliminates duplicates and incorrect addresses in Connect.
• Help to maintain the data of the amenity system access controllers.
• Demonstrates FirstService Residential’s values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.