Administrator /Operational Support Adviser in Mental Health

at  Bupa

Administrator /Operational Support Adviser in Mental Health
Job Description:

• Work alongside our inhouse Counsellors, Mental Wellbeing Practitioners, CBT Therapists and Psychologists.
• Booking clients in for Mental Health Appointments with our internal and external teams
• Rescheduling Mental Health appointments
• Working several mailboxes to support clients, companies, and external 3rd parties with their queries
• Updating client files with personal data, noting of any changes at anytime
• Data input manually and automatically via uploads
• Processing, auditing, and checking invoices received
• Working with our 3rd parties to correct any invoicing queries
• Making payments to our 3rd parties’ companies and therapists.
• Provide MI data our companies when requested
• Ad-hoc queries
• Adhere to and demonstrate an up-to-date knowledge of Bupa’s products, policies, and procedures
• Supporting other teams within our area
• Working towards tight Service Level Agreement