Administrator

at  Optima Health

Job Title: Customer Service Administrator
Location: 53 Bothwell Street, Glasgow, G2 6TS
Salary: £23,400 per annum
Contract Type: Permanent
Hours: Full time 37.5 hours, Monday to Friday

ABOUT US

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation

ROLE SUMMARY

You’ll be working within our Occupational Health administration team, providing systems and other support services, helping us deliver and maintain the highest standards of administration and customer service to our clients.

MAIN DUTIES AND RESPONSIBILITIES

• Dealing with inbound and outbound calls
• Processing client inbox & queries
• Reviewing complex clinical diaries to book clinical appointments in accordance with contract KPI’s
• Prepare & send reports following GDPR guidelines.
• Reviewing and updating internal Cohort management system
• Processing incoming mail and updating the systems accurately
• Scanning, filing and photocopying
• Processing invoices
• Working closely with clinical and administrative colleagues
• Ad hoc duties as required

EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED FOR THE ROLE

• Previous Administration experience
• Able to take the initiative and prioritise workload
• Excellent communication and problem-solving skills
• Attention to detail
• IT literacy: Able to confidently use MS Word, Excel and Outlook