Administrator/Receptionist

at  Castlemeadow Care

ADMINISTRATOR/RECEPTIONIST

This is an exciting opportunity to join The Paddocks, our 60-bed care home in Swaffham. No two days are the same and the role is both varied and fast paced. This is a key role within the home as the Administration team will be liaising with residents, their families, employees, external suppliers.
To be an effective Administrator/Receptionist, we are looking for someone who has first class communication skills – written and verbal, is organised, has attention to detail and can remain calm under pressure. Our Administrators/Receptionists provide an efficient and high-quality administrative service to the Home and management, ensuring both the Company and residents needs are always met.
Hours: 9am-4.30pm weekdays and 9am-3.15pm weekends
Week 1: Monday/Tuesday/Saturday/Sunday
Week 2: Wednesday/Thursday/Friday

SKILLS REQUIRED:

• Proficient in Microsoft, particularly word and excel.
• Excellent communicator and confident dealing with people over the telephone
• Positive, self-motivated individual with a “can-do” attitude
• Excellent organisational and time management skills
• Ability to organise, schedule and adapt work tasks to meet deadlines and respond to changing situations.

• Serve as the main point of contact for visitors and phone inquiries, ensuring a positive image and excellent customer service.
• Greet visitors warmly and promote the company positively in the community.
• Maintain good working relationships with all colleagues, service users and relatives.
• Check and distribute invoices from Head Office promptly.
• Advise new residents on fee payments and ensure timely and accurate monthly reconciliation.
• Manage petty cash, record disbursements, and maintain the float.
• Liaise with approved suppliers for ordering and replenishing of stock, in line with company procedures.
• Prepare and submit accurate payroll returns, including hours worked, sickness, holidays, and staff changes for submission to Head Office.
• Provide clerical support to the General Manager, including diary management, word processing, photocopying, filing etc.