Administrator

at  Royal Borough of Greenwich

Purpose of Job: i. To be accountable to the Team Manager and the Business SystemsManager for the quality of support to a team providing a service for the care of older people. This will be as agreed by the Service Manager, through the processes of specification of support needs, training and Supervision. ii.
To provide administrative support to the Community Front End, Short Term Service or Long term Service as designated by the Service Manager iii. To use all resources efficiently and effectively, ensuring that work complies with Council Policy and procedures and that statutory obligations are met. . To be responsible to the Line Manager for: Liaison with community and partner agencies and other departments to provide and receive information both sensitive and complex regarding service users.
The provision of training and development support to workers on systems and procedures relating to processes used in Adult Care Management Acting as a central point of information and communication for the Team. Where necessary for the job role or appropriate for continued development in the role, the post holder may be required to participate in training and development courses made available via the Councils Apprentice Levy funding. Main Duties Providing administrative support in the allocation of cases, the organisation and maintenance of duty rotas, producing letters, reports, minute taking, filing, photocopying and other office related tasks. Ensure the processing of work quickly and accurately within the departments legislative framework, including making checks and entries on a client based data system, making up client profiles and generating necessary paperwork linked to the Care Management process To provide and information to service users and their carers through face to face contact, Telephone communication or in writing.
Effectively and sensitively deal with telephone calls, giving clear and precise information, problem solving where appropriate and communicating with colleagues. To maintain an adequate supply of stationary, equipment, leaflets and information. To analyse, design and implement new administration procedures and practise to meet changing local and statutory needs, liaising with colleagues and managers to ensure corporate consistency To arrange, attend and minute meetings including team, departmental, planning meetings and case conferences as required by the Service Manager To maintain a diary and record of team movement and receiving and distributing internal/external mail to appropriate personnel. At the direction of the Team Manager/Business and Systems Manager to actively support other team support staff where required and where work has been prioritised accordingly.
To ensure that at all times the work undertaken promotes the equal opportunities policies of the Local Authority and Health Trust. To participate in the lock-up and unlock of the cashiers reception area and all filing systems /cabinets on a daily basis in the mornings and afternoons and participates in a rota system for other administrative tasks To undertake any other duties that are reasonably requested by management. To undertake any other work appropriate to the level and general nature of the posts duties. To undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Councils Equal regulations and legislation, Data Protection/GDPR, the Councils Equal Opportunities and Customer Care policies, and the New Technology agreemen

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