Administrator Site

at  Tridon Communications

WHO WE ARE:

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, Mobility, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.

• Arrange travel and camp accommodations for personnel traveling to/from site as per the project schedule
• Resolves and addresses flight/camp discrepancies and/or grievances
• Responds to broad spectrum of travel issues by email, and telephone
• Informs employees and management of any travel discrepancies and ensures that all staff are aware of travel procedures
• Completes inventory control including, but not limited to, ordering parts, generating quotes and tracking parts including min/max requirements
• Assists in the development of customer service standards, policies and procedures for the organization
• Aids in the investigation and correction of service related errors
• Captures data and Labour Equipment Management (LEM) entry in addition to reconciliation of service orders
• Works with customers to gather information in order to provide quality and on-time service
• Works with Site Manager concerning services or billings rendered
• Assists in tracking and confirmation of field data for programming and installations, in addition to maintaining a service log and generating daily and weekly reports when required
• Communicates solutions, successes and opportunities to the management
• When required for more complex service related situations, interacts with customers and provides information in response to inquiries about products, accounts and services
• Takes service inquiry calls from customers or clients, and assists in scheduling the required services to the appropriate technician
• Works directly with all technicians on the execution of site work
• Coordinates customers’ service requirements with other appropriate departments as necessary to ensure effective customer service (i.e. sales, projects and engineering)
• Refers complaints of service, product failure, or errors to Site Manager for investigation
• Handles and resolves customer scheduling issues or complaints, and escalating to the Site Manager when required
• Participates in planning, staging, training and rollout of major projects as required
• Other duties as assigned