Administrator

at  SmartestEnergy

Do you have administration experience in an office environment?
Join us in the Change of Tenancy team and start your journey in a collaborative environment where you can grow your skills with us!

WHAT SKILLS/EXPERIENCE DO I NEED TO BE SUCCESSFUL?

• Analytical and problem-solving skills and ability to learn new processes quickly;
• Strong communication skills including phone work;.

• Generate Accurate Statements: Validate and follow industry processes to produce precise billing statements;
• Timely Billing: Ensure customer accounts are billed promptly to maintain efficient operations;
• End-to-End Account Processing: Manage accounts from initiation to resolution, ensuring a smooth workflow;
• Analyze Issues: Understand the reasons behind any discrepancies and identify effective solutions;
• Handle Exceptions: Address issues raised by the business and manage exceptions with attention to detail;
• Utilize Systems Effectively: Leverage various systems to gather information and facilitate quick resolutions to queries;
• Resolve Billing Issues: Tackle both routine and complex billing challenges with confidence;
• Support the Team: Assist other departments as needed and as directed by your Line Manager, fostering collaboration across the business.