Administrator: Unified Communications

at  Liquid Tech Pty Ltd

Planning, design and implementation of the LTSA managed voice networks and platforms. All aspects relating to delivery of voice services and system architecture from a core and enterprise managed service perspective.

EXPERIENCE:

• Minimum of 2 years in the ICT industry, preferably in an operator environment. - Desirable
• Experience working with leading edge communications infrastructure and operations. - Desirable

Knowledge Areas:

• Broad technical knowledge of telecommunications and IT services and operations. - Desirable
• Excellent knowledge of voice and unified communications technologies and networks. - Desirable
• Good knowledge of project management. - Essential
• Regulatory and statutory knowledge. - Desirable
• Strong knowledge of typical planning & design tools and troubleshooting procedures. - Desirable
• Skilled in MS Office, particularly Outlook, Teams, Word, Excel, and PowerPoint amongst others. - Essential

SKILLS:

• Excellent verbal and written communication and ability to present complex situations. - Desirable
• Ability to plan and organize towards delivery and output. - Essential
• Detail oriented and meticulous. - Essential
• Change orientated, able to accept work with and manage an ever-changing work environment. - Desirable
• Influencing, able to construct logical, credible, and winning arguments that will persuade decision makers. - Essential
• Customer focused; ensures awareness of customer needs and expectations, constantly striving to deliver same. - Essential
• Self-starter, able to take instruction and manage self for motivation and delivery. - Essential
• Interpersonal and communication skills, able to build relationships and communicate effectively at all levels, and across disciplines using different communication techniques. - Essential

Qualifications:

• Matric or Certificate/Diploma in Administration studies. - Essential
• Additional relevant administrative or project-related certifications advantageous. - Desirabl

• Managing data and information within the C2 Voice Technical division to deliver on business requirements.
• Managing commercial operations and relationships.
• Presentable performance information from data provided by the technical teams.
• Ensure customer success and satisfaction.
• To meet customer SLA targets.

Qualifications:

• Matric or Certificate/Diploma in Administration studies. - Essential
• Additional relevant administrative or project-related certifications advantageous. - Desirable