Administrator, Workforce Management & Scheduling

at  MLSE

Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description

The Administrator is a key support for day-to-day operations in the Workforce Management & Scheduling Department. They perform duties integral to the day-to-day schedule management of the department’s operational client groups, including creating and maintaining schedules for approximately 3000 employees, communicating with operations managers and front-line employees, customer service, and Workforce system support.

• Create schedules that adhere to the rules and timelines laid out in multiple collective bargaining agreements.
• Maintain various communication channels (multiple voicemails, multiple email inboxes, physical drop boxes).
• Maintain schedules by coordinating replacements for absences and processing changes to schedules from operational requests.
• Communicate schedule changes to operations managers and hourly employees in a professional and diplomatic manner, including live schedule changes during games and events.
• Customer service support to client group managers and hourly employees: collective bargaining agreement inquiries, basic technical support for Workforce software, general scheduling and payroll inquiries

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

• Transcription typing at a minimum of 40wpm.
• Proficient with Microsoft Excel; formatting, filtering, data manipulation.
• Experience with Microsoft Outlook and managing an average of 75 emails per day.
• Proven ability to change focus and .re-prioritize in a very fast-paced environment.
• Exceptional attention to detail.
• Experience working in a unionized environment with a strong understanding of collective bargaining agreements is an asset.
• Experience with Workforce software is an asset.

Additional Information

• Create schedules that adhere to the rules and timelines laid out in multiple collective bargaining agreements.
• Maintain various communication channels (multiple voicemails, multiple email inboxes, physical drop boxes).
• Maintain schedules by coordinating replacements for absences and processing changes to schedules from operational requests.
• Communicate schedule changes to operations managers and hourly employees in a professional and diplomatic manner, including live schedule changes during games and events.
• Customer service support to client group managers and hourly employees: collective bargaining agreement inquiries, basic technical support for Workforce software, general scheduling and payroll inquirie