Admission Associate

at  Boston College

Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job Description
The Admission Associate (AA) works among a team of 10 to manage the applications for approximately 40,000 applicants to the undergraduate program (freshman and transfer), provide exceptional service to professional communication with to applicants, parents, school counselors, teachers, and other constituents via phone, email, and mail.

MINIMUM QUALIFICATIONS:

Bachelor’s degree or Associate’s degree with 1-3 years of related experience.
Proficient with Microsoft Office suite (Word, Excel, PowerPoint). Experience with Technolutions’ Slate CRM and web-based applications, desired.

The AA will possess the following skills, traits, and capabilities:

• Exceptional customer-service orientation, professionalism, interpersonal skills, and written and oral communication skills.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Commitment to a diverse working environment and to cultivating a diverse community.
• Ability to envision and propose new methods to perform tasks that support; fresh ideas.
• Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and flexibility in changing conditions.
• Demonstrated ability to exercise sound judgment in decision-making and problem-solving and extend and maintain trust among colleagues.
• Desire to collaborate interdepartmentally within the Boston College Community

The AA manages technical aspects of the admission and communication processes within the Slate CRM and applicant tracking system, including but not limited to: application creation, record maintenance, data and reporting, query and report building, event/webinar creation, registration, and management, decision notifications, and office email communication flows.

Additionally, the AA will:

• Develop a high-level understanding of the admission process and procedures in order to answer questions from inquiries as part of the AA team. Team members respond to a high volume of email and phone calls daily.
• Provide administrative coordination and support for marketing initiatives, events, and admission events.
• Perform high volume of electronic data entry including, but not limited to, admission inquiry, applicant credentials, and interview scheduling within the CRM, Slate.
• Adhere to admission business processes and systems (i.e., data integrity protocols) on an ongoing basis. Assist with the duplicate resolution process and maintaining data quality in the admissions CRM.
• Work in collaboration with members of the admission recruitment staff to support special projects. Provide back-up support to customer service/front-desk reception.
• Assume additional responsibilities, as assigned.

The AA works among a team of AA’s and with administrative staff, the Office of Student Services, the Office of International Students and Scholars, First Year Experience, and Residential Life.

The AA will possess the following skills, traits, and capabilities:

• Exceptional customer-service orientation, professionalism, interpersonal skills, and written and oral communication skills.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Commitment to a diverse working environment and to cultivating a diverse community.
• Ability to envision and propose new methods to perform tasks that support; fresh ideas.
• Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and flexibility in changing conditions.
• Demonstrated ability to exercise sound judgment in decision-making and problem-solving and extend and maintain trust among colleagues.
• Desire to collaborate interdepartmentally within the Boston College Community.

Hiring Range: $23.47/hr to $29.34/hr
Requirements