Admissions and Waitlist Officer

at  The Royal Childrens Hospital

YOUR SKILLS AND EXPERIENCE:

• A minimum of 2 years’ experience in a healthcare admissions or waitlist management role.
• Possesses excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Demonstrates strong communication and interpersonal skills, with a passion for patient-centred care.
• Is a team player who thrives in a collaborative environment.
• Is proficient in using computer applications, including experience with electronic medical record systems a plus.
  If this sounds like you, click here to view the position description.

ABOUT THE ROLE:

This is a Permanent Full Time position as an Admissions and Waitlist Officer. In this role, you willl be the first point of contact for parents and carers. This is a pivotal role where you’ll play a key part in ensuring a smooth and efficient admissions process for our young patients.

WHAT YOU’LL BE RESPONSIBLE FOR:

• Maintaining accurate waitlists for elective surgeries and procedures, prioritising patients based on clinical need.
• Admitting patients for surgery, ensuring all paperwork is complete and liaising with families on the day of admission.
• Working closely with medical and nursing staff, the Hospital Bed Manager, and various departments to coordinate admissions and bed allocation.
• Maintaining accurate and up-to-date patient information in our electronic medical record system (Epic) and Patient Administration System (IBA).
• Providing exceptional customer service to families, addressing their questions and concerns with empathy and professionalism.